Customer Experience
Apologize to Customers for Mistakes
To your customers, YOU are the company. Therefore, it is up to you to apologize for mistakes when things go wrong. It is in our
December 30, 2021
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Category: Customer Experience
Account Management
Protect Your Turf | Daily Sales Briefing #9
Keep Competitors At Bay In an economic crisis, retaining customers is job number one. You need to do whatever it takes to keep competitors
April 21, 2020
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Account Management
Shocking: 70 Percent of Customers are Lost From Neglect
You don’t send me flowers, you don’t sing me love songs, you hardly talk to me anymore. Barbara Streisand and Neil Diamond sang these words
August 29, 2016
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Customer Experience
2 Most Important Objectives of Account Management
As an account manager or sales professional the two most important objectives for your customer base is to retain them and grow them
October 31, 2015
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Customer Experience
3 Tiers of Account Manager and Customer Relationships
Vijay had built a solid relationship with his contact, Evan, who was the director of fixed operations for a national car dealership group. They’d become good
September 16, 2015
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