How to Deliver a Legendary Customer Experience
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Workshop Overview
In this engaging and provocative workshop participants gain insight on the keys to delivering an unforgettable customer experience that leads to sustainable long-term growth and profitability. This work shop may be designed for one hour or up to a full day of training.
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Outcomes
Participants learn:
- The guiding principle of customer experience
- The core elements of customer experience
- How to audit and close experience gaps
- What modern customers expect and how to deliver on those expectations
- How to effectively deal with with angry and upset customers
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Suggested Reading
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Working With Jeb
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My team and I live by a simple mantra: Audience First
Our passion is delivering an unforgettable experience for you and your audience. We are known for our focus on customizing our keynote messages, workshops, and training programs to your organization. Audiences are consistently dazzled by our unique ability to learn your organization’s unique language and assimilate it into our message. “It sounds like Jeb’s been working here his entire career!” is a common refrain.
We know that with deadline pressures, demands from your management team, and non-stop stress, planning a meeting is a challenge. I am passionate about making it easy and pleasurable to work with me and my team. Should you need something special we’ll make it happen. You’ll find us to be professional, flexible, accommodating, and polite. I personally guarantee that you and your audience will be wowed!
Our Core Values
We’re nice to everyone, no matter what.
We always give more than is required.
We leave everything on the field – no one will ever out hustle us, ever.
We believe it is never a mistake to do the right thing.
We transform organizations by helping people reach peak performance, fast!
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Our Core Values
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- We’re nice to everyone, no matter what.
- We always give more than is required.
- We leave everything on the field – no one will ever out hustle us, ever.
- We transform organizations by helping people reach peak performance, fast!
- We believe it is never a mistake to do the right thing.
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Other Workshops
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